Shipping

SHIPPING AND DELIVERY POLICY — COLOUR CLOSET

Last updated: 22 September 2026

Colour Closet is a UAE-based, licensed e-commerce store connecting customers with products from participating brands and vendors, including businesses in Pakistan.

This policy explains order preparation, delivery, shipping charges and customs arrangements. It should be read alongside our Terms of Service and Refund Policy. Nothing in this policy limits your mandatory consumer rights.

  1. DELIVERY DESTINATIONS

We deliver within the United Arab Emirates and to selected international destinations.

Available destinations and shipping options are shown at checkout or confirmed in your order quotation. Availability may depend on the product, delivery address, courier coverage and applicable legal restrictions.

Some products may be dispatched from Pakistan or another fulfilment location. Where relevant, we will disclose information about the shipping origin and any associated import charges before purchase.

  1. ORDER PROCESSING

Please allow up to 3 business days to prepare standard orders after order acceptance and successful payment verification, where applicable.

For this policy, business days are Monday to Friday, excluding public holidays affecting the relevant processing or delivery location. Couriers and customs authorities may follow different working schedules.

Orders received outside business days begin processing on the next applicable business day.

If additional information is reasonably needed to verify your payment or delivery details, we will contact you. Verification delays may affect the delivery estimate, and we will inform you of any material change.

  1. ESTIMATED DELIVERY TIME

Our usual estimated delivery time for standard orders is 7–10 business days from order acceptance and successful payment verification, including the preparation period described above.

A different timeframe may apply to certain destinations, products, pre-orders or customised items. Any different estimate will be displayed before purchase or confirmed in your order quotation.

Delivery estimates are not guaranteed dates unless we expressly agree to a specific deadline in writing.

If you need an item for a wedding, celebration or another fixed date, contact us before ordering so we can confirm whether that deadline can be met.

  1. CUSTOMISED, MADE-TO-ORDER AND BULK PRODUCTS

Customised, personalised, made-to-order and bulk orders may require additional preparation or production time.

The estimated production and shipping times will be communicated before we accept your order. Unless expressly stated otherwise, the standard 7–10 business-day estimate does not apply to these orders.

Changes you request after specifications are approved may affect the delivery schedule. Any revised charges or delivery arrangements will be agreed with you.

  1. SHIPPING CHARGES

Shipping charges payable to Colour Closet are shown at checkout or stated in an agreed quotation before you commit to purchasing.

International shipping charges may depend on the destination, package dimensions, actual or volumetric weight, and the selected delivery service.

Any free-shipping offer applies only to the destinations, products and order values specified in that offer. Eligibility will be reflected at checkout.

We will not impose additional shipping charges beyond those agreed without your consent.

  1. ORDER TRACKING AND SEPARATE SHIPMENTS

Once your order is dispatched, we will provide dispatch confirmation and tracking information where available through the contact details supplied with your order.

Tracking information may take time to update after the courier receives the parcel.

Orders containing products from different brands may arrive in separate parcels and on different dates. Where this occurs, we will provide available shipment information.

Splitting an order does not, by itself, authorise additional shipping charges beyond the amount agreed at purchase.

  1. DELIVERY ADDRESSES AND CHANGES

Please ensure that your delivery address, telephone number and email address are accurate and complete.

To request an address change, contact us as soon as possible at cs@colourcloset.com and include your order number.

We will make reasonable efforts to update the address before dispatch. Changes after dispatch cannot be guaranteed and depend on the courier’s available options.

If a permitted address change involves an additional charge, we will explain it and obtain your agreement before proceeding.

  1. DELIVERY ATTEMPTS AND UNCOLLECTED PARCELS

Please make reasonable arrangements to receive your order and respond to delivery communications.

If delivery cannot be completed because of an incorrect address, missed delivery or failure to collect a parcel, the courier may arrange another attempt, hold the parcel or return it.

Reasonable redelivery or return costs may apply where attributable to you, properly disclosed and legally permitted. We will explain any proposed charge or deduction.

A failed delivery does not automatically result in forfeiture of the full purchase price.

  1. CUSTOMS DUTIES AND IMPORT TAXES

International orders may be subject to import duties, taxes, customs clearance fees or other destination-country charges.

Unless expressly stated as included or prepaid at checkout, applicable import charges are payable by the customer. We will disclose this responsibility before purchase.

Where these amounts cannot reasonably be calculated in advance, customers should check the destination country’s customs requirements before ordering.

Customs authorities determine applicable charges and clearance requirements. We cannot guarantee the time required for customs clearance.

You must provide accurate information reasonably required for lawful clearance. We will not deliberately misstate a shipment’s contents or value.

Free shipping does not include customs duties or import taxes unless the offer expressly states otherwise.

  1. DELIVERY DELAYS

Delivery may be affected by customs inspections, public holidays, peak demand, severe weather, transport disruption, government restrictions or other events outside reasonable control.

If we become aware of a material delay, we will take reasonable steps to notify you and provide an updated estimate where available.

Such circumstances do not automatically remove your rights relating to non-delivery, an essential agreed deadline or cancellation under applicable law.

If your order has not arrived within the stated estimate, contact us with your order number so we can investigate.

  1. LOST, DAMAGED, INCORRECT OR INCOMPLETE DELIVERIES

Where we arrange delivery, responsibility for loss or damage in transit remains with us until the goods reach you or your designated recipient, subject to applicable law.

Please inspect your delivery reasonably promptly and contact us if an item is missing, incorrect or damaged.

Include your order number and a description of the issue. Photographs of the product and packaging can help us investigate, but an unboxing video is not a mandatory condition for exercising statutory rights.

Please retain damaged packaging where reasonably possible until we provide instructions.

A delivery signature or courier scan does not, by itself, prevent you from reporting concealed damage, missing contents or a parcel you did not receive.

We will investigate with the relevant courier or supplier and provide the remedy required by your purchase contract and applicable law. You will not be required to resolve our courier or supplier disputes yourself.

  1. CANCELLATIONS, RETURNS AND REFUNDS

For cancellations, returns and exchanges, please refer to our Terms of Service and Refund Policy.

If an order has already been dispatched, we may be unable to stop delivery. This does not remove any applicable return or statutory withdrawal rights.

If we cannot fulfil your order, or a refund is otherwise due, we will arrange it without undue delay and within applicable legal deadlines.

Refunds are normally issued to the original payment method unless another method is agreed and legally permitted. We will not require store credit where you are legally entitled to repayment.

  1. REFUSED INTERNATIONAL SHIPMENTS

If you refuse a shipment because of import charges properly disclosed as your responsibility, or fail to provide information reasonably required for clearance, the parcel may be delayed or returned.

Where legally permitted, we may deduct reasonable, documented and recoverable return costs from a refund. We will explain the basis of any deduction.

We will not automatically retain the full payment merely because an international shipment is refused.

  1. BULK ORDERS

Bulk orders require a separate shipping quotation and may not qualify for standard delivery offers.

Shipping costs may depend on destination, package dimensions, weight, quantity and handling requirements.

Contact cs@colourcloset.com with the products, quantities and delivery destination required. We will confirm the relevant shipping charges and estimated schedule before accepting the order.

Production, payment and delivery conditions specific to a bulk order will be agreed in writing.

  1. DELIVERY RESTRICTIONS

We may decline or restrict delivery where necessary to comply with applicable UAE laws, sanctions, export controls, destination-country requirements or lawful payment and courier restrictions.

If a restriction prevents fulfilment after payment has been collected, we will explain the available lawful resolution, including repayment where permitted and required.

  1. POLICY UPDATES

We may update this policy for future orders. The latest version will display an updated date.

Changes will not retrospectively remove delivery commitments or rights applicable to an order already placed, unless a lawful change is expressly agreed with you.

  1. CONTACT US

For shipping enquiries, tracking assistance or delivery concerns, contact:

Colour Closet
Email: cs@colourcloset.com
Website: https://colourcloset.com

Please include your order number so we can assist you.